FAQ
❓ Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping with Homexis.
🛒 What products does Homexis sell?
Homexis offers a wide selection of home improvement, DIY tools, renovation products, home décor, lighting, storage solutions, smart home devices, and garden essentials from trusted suppliers.
🌍 Which countries do you ship to?
We currently ship to customers in the United States, the United Kingdom, Germany, France, and many other European countries. Shipping availability may vary depending on the product and destination.
🚚 How long does shipping take?
Processing usually takes 1–3 business days. Estimated delivery times are:
- 🇺🇸 United States: 5–12 business days
- 🇬🇧 United Kingdom: 4–10 business days
- 🇩🇪 Germany: 3–8 business days
- 🇫🇷 France: 2–7 business days
- 🇪🇺 Other European countries: 4–10 business days
Delivery times may vary during holidays or due to customs procedures.
📦 How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a tracking link.
💳 Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available through Shopify Payments.
🔒 Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways that comply with industry security standards (SSL and PCI DSS).
↩️ Can I return an item?
Yes. Eligible items may be returned within our return period if they are unused, in their original condition, and include the original packaging. Please review our Return & Refund Policy for complete details.
❌ Can I cancel my order?
Orders can usually be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.
📧 How can I contact customer support?
Email: contact@homexis.com
Phone: +33 4 94 18 54 96
Our customer support team aims to respond to all inquiries within 24 business hours.
🏢 Where is Homexis located?
Homexis operates from France.
Registered Address:
199 Rue Lefebure de Cerisy
83000 Toulon
France
📑 Is Homexis a registered business?
Yes. Homexis is operated by a legally registered French company.
- Company: SOCIETE DE PEINTURE ET RENOVATION
- Legal Form: SARL
- SIREN: 908 819 311
- SIRET: 908 819 311 00014
- RCS: Toulon 908 819 311
🎁 Do you offer discounts?
Yes. We regularly offer seasonal promotions and exclusive discounts. Subscribe to our newsletter to stay informed about our latest offers.
💙 Still Need Help?
If you can't find the answer you're looking for, please contact our customer support team.
📧 contact@homexis.com
📞 +33 4 94 18 54 96
🏡 Homexis
199 Rue Lefebure de Cerisy
83000 Toulon, France