🔒 Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Homexis collects, uses, stores, and protects personal information when you visit our website, place an order, or contact us.

Last Updated: September 14, 2026

🏢 Business Information

Brand: Homexis

Business Address:
370 Third Ave
Trafford Park, Stretford
Manchester M17 1NW
United Kingdom 🇬🇧

Email: contact@homexis.store

Phone: +44 7456090697

📋 Information We Collect

Depending on how you use our website, we may collect information such as:

• 👤 Name
• 📧 Email address
• 📞 Phone number
• 🏠 Billing and delivery address
• 💳 Payment information processed by our payment providers
• 📦 Order details and purchase history
• 🌐 IP address, browser type, and device information
• 🍪 Cookies and similar technologies
• 💬 Information you provide when contacting customer support

We do not intentionally collect more personal information than is reasonably necessary to provide and operate our services.

🎯 How We Use Your Information

We may use personal information for the following purposes:

• ✅ Process and fulfil orders
• ✅ Arrange delivery of purchased products
• ✅ Provide customer support
• ✅ Process payments through our payment providers
• ✅ Send order confirmations and delivery updates
• ✅ Manage returns, refunds, and exchanges
• ✅ Improve our website, products, and services
• ✅ Detect and prevent fraud or security issues
• ✅ Comply with applicable legal and regulatory requirements
• ✅ Send marketing communications where permitted by law or where you have provided consent

🍪 Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, maintain security, and measure the effectiveness of our advertising and marketing.

Some cookies may be placed by third-party service providers used to operate our website, process payments, provide analytics, or support advertising services.

You can manage or disable cookies through your browser settings. Certain website features may not work correctly if essential cookies are disabled.

🤝 Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business and provide our services, including:

• Payment processing providers
• Delivery and shipping providers
• Website hosting and ecommerce service providers
• Fraud prevention and security providers
• Analytics and website performance providers
• Customer service and communication providers

These providers receive only the information reasonably necessary to perform their services or where disclosure is required by law.

🛡️ Data Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payment information is processed through appropriate payment service providers. We do not intentionally store complete payment card details on our website.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

🇬🇧 UK Customers & Data Protection

Homexis operates an online retail service for customers in the United Kingdom. We handle personal information in accordance with applicable UK data protection and privacy requirements.

Depending on the circumstances and applicable law, we may process your information because it is necessary to fulfil a contract with you, comply with a legal obligation, pursue legitimate business interests, or because you have provided consent.

⚖️ Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Object to or request restriction of certain processing.
• Request a copy of certain personal information.
• Withdraw consent where processing is based on consent.

To make a privacy request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

👶 Children's Privacy

Our website is intended for general consumers and is not directed specifically at children. We do not knowingly collect personal information directly from children where prohibited by applicable law.

📅 How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, preventing fraud, and complying with legal obligations.

📝 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any updates will be published on this page together with a revised "Last Updated" date.

📞 Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Homexis

📍 Business Address:
370 Third Ave
Trafford Park, Stretford
Manchester M17 1NW
United Kingdom 🇬🇧

📧 Email: contact@homexis.store
📞 Phone: +44 7456090697