🚚 Shipping Policy

At Homexis, we aim to provide reliable and convenient delivery for customers across the United Kingdom. This Shipping Policy explains where orders are shipped from, how orders are processed, delivery times, and shipping costs.

Last Updated: September 14, 2026

🇬🇧 Shipping Destinations

Homexis currently ships orders to delivery addresses within the United Kingdom.

We currently offer FREE STANDARD SHIPPING on all orders delivered within the United Kingdom.

We currently do not ship orders outside the United Kingdom.

📍 Shipping From

Orders are shipped from our UK fulfilment location:

Homexis
370 Third Ave
Trafford Park, Stretford
Manchester M17 1NW
United Kingdom

📦 Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed during our normal business days, excluding UK public holidays.

Processing time is separate from the delivery time.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when tracking is available.

🚛 Estimated Delivery Time

The estimated delivery time of 3–7 business days begins after your order has been processed and dispatched.

Delivery times are estimates and may occasionally vary due to carrier delays, severe weather, seasonal demand, incorrect address information, or other circumstances outside our reasonable control.

🎁 Free Standard Shipping

Homexis provides FREE STANDARD SHIPPING on all orders delivered within the United Kingdom.

There are no standard shipping charges added to UK orders.

💷 Customs & Import Charges

As Homexis currently ships orders to addresses within the United Kingdom, customers are not expected to pay separate international import or customs charges for standard UK deliveries.

If any additional charges are required by a carrier or government authority in exceptional circumstances, we will provide relevant information to the customer where applicable.

📦 Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may take approximately 24–48 hours to become active after dispatch.

Customers can use the tracking information provided in their shipping confirmation email to follow the progress of their delivery.

⏳ Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays can occasionally occur due to carrier disruptions, severe weather, high seasonal demand, incorrect address information, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us so we can assist you and, where appropriate, work with the carrier to investigate the shipment.

🏠 Shipping Address

Please carefully check your delivery address before completing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order is dispatched.

Once an order has been dispatched, changes to the delivery address may not be possible.

🏢 Order Fulfilment

Orders are prepared and dispatched from our UK fulfilment location in Manchester.

Orders are shipped according to product availability and the delivery requirements of each order.

Local pickup is not currently available.

📞 Contact Us

Homexis

📍 Business Address:
370 Third Ave
Trafford Park, Stretford
Manchester M17 1NW
United Kingdom 🇬🇧

📧 Email:
contact@homexis.store

📞 Phone:
+44 7456090697

Support Hours:
Monday–Friday: 08:00–18:00
Saturday: 09:00–15:00
Sunday: Closed

⚖️ Your Consumer Rights

Nothing in this Shipping Policy affects or limits any statutory rights you may have under applicable UK consumer protection law.