↩️ Return & Refund Policy

At Homexis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Last Updated: September 14, 2026

📅 Return Period

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item should:

• ✅ Be unused or in like-new condition.
• ✅ Include the original packaging, accessories, and manuals where applicable.
• ✅ Not be damaged due to misuse, accidental damage, or improper handling.
• ✅ Be accompanied by proof of purchase, such as your order confirmation.

🎁 Free Returns

Homexis offers free return shipping for eligible items returned within the 30-day return period.

Before returning an item, please contact our customer support team for return instructions. Please do not send a return to an address that has not been provided or confirmed by Homexis.

💰 Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to your original payment method.

We aim to process approved refunds within 5 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.

❌ Items That May Not Be Eligible for Return

Certain products may not be eligible for return where permitted by applicable law, including:

• Personalised or customised products.
• Gift cards.
• Digital products that have been supplied with the customer's consent and where the right to cancel has ended.
• Products clearly marked as final sale.
• Products that have been used, modified, or damaged after delivery, except where applicable consumer rights apply.

Nothing in this policy affects your statutory rights under applicable UK consumer protection law.

📦 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue efficiently, please provide:

• 📸 Clear photos of the product where appropriate.
• 📦 Photos showing any damage to the packaging.
• 🧾 Your order number.
• 📝 A brief description of the issue.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

🚚 Shipping Costs

Homexis currently offers free standard shipping on eligible orders delivered within the United Kingdom.

Eligible approved returns qualify for free return shipping in accordance with this policy.

❓ Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. We will make reasonable efforts to cancel the order before it is dispatched.

If the order has already been dispatched, you may still have cancellation or return rights under applicable UK consumer protection law.

📞 Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Homexis

📍 Business Address:
370 Third Ave
Trafford Park, Stretford
Manchester M17 1NW
United Kingdom 🇬🇧

📧 Email: contact@homexis.store
📞 Phone: +44 7456090697

💙 Our Commitment

We are committed to providing a clear, fair, and customer-friendly return process while respecting applicable UK consumer protection requirements.

Thank you for choosing Homexis.