↩️ Return & Refund Policy

At Homexis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Last Updated: July 23, 2026

📅 Return Period

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item must:

• ✅ Be unused and in its original condition.
• ✅ Include all original packaging, accessories, and manuals.
• ✅ Not be damaged due to misuse or improper handling.
• ✅ Be accompanied by proof of purchase (order confirmation or receipt).

🎁 Free Returns

Homexis offers free returns for eligible items returned within the 30-day return period.

Before sending any item back, please contact our customer support team to receive return instructions. Returns sent without prior authorization may experience delays in processing.

💰 Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days, depending on your payment provider.

❌ Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Personal care products.
• Customized or personalized items.
• Gift cards.
• Downloadable digital products.
• Products marked as final sale.

📦 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• 📸 Clear photos of the product.
• 📦 Photos of the packaging.
• 🧾 Your order number.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, repair, or refund.

🚚 Shipping Costs

Homexis provides Free Shipping on all eligible orders delivered to:

• 🇺🇸 United States
• 🇬🇧 United Kingdom
• 🇩🇪 Germany

Eligible approved returns also qualify for Free Return Shipping.

❓ Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery in accordance with this policy.

📞 Contact Us

If you have any questions regarding returns or refunds, please contact us:

Homexis

🏢 SOCIETE DE PEINTURE ET RENOVATION
📍 199 Rue Lefebure de Cerisy
83000 Toulon
France 🇫🇷

📧 Email: contact@homexis.com
📞 Phone: +33 4 94 18 54 96

💙 Our Commitment

We are committed to providing a transparent, fair, and hassle-free return process while ensuring compliance with applicable consumer protection laws.

Thank you for choosing Homexis.